Shipping policy

At Petizen Singapore, we want your pet essentials to reach you safely, quickly, and with as little fuss as possible.

Delivery Area

We currently deliver within Singapore only.

For international orders, please contact us before placing an order so we can advise if special arrangements are possible.

Shipping Fees

Free shipping will be automatically applied at checkout when your order meets the minimum spend requirement.

Order Processing Time

Orders are usually processed within 1–2 working days, excluding weekends and public holidays.

During peak sale periods, campaign days, or festive seasons, processing may take slightly longer.

Delivery Timeframe

Once your order has been processed, delivery will usually take 2–5 working days, depending on courier availability and delivery volume.

Failed Delivery / Incorrect Address

Please ensure that your delivery address and contact number are correct before placing your order.

If delivery fails due to an incorrect address, unreachable recipient, or repeated failed delivery attempts, additional redelivery charges may apply.

Bulky or Heavy Items

Some bulky or heavy products may require special delivery arrangements. If needed, our team will contact you after your order is placed.

Order Tracking

Once your order has been shipped, you may receive tracking details via email, SMS, or the relevant delivery platform where applicable.

Damaged or Missing Items

Please check your items upon receiving your order.

If your parcel arrives damaged or if any item is missing, contact us within 3 days of delivery with your order number and clear photos of the parcel and items received.

Contact Us

For shipping-related questions, please contact us at:

Email: info@petizen.sg
Website: https://petizen.sg